To provide careful decision-making, this section confirms that we ship only within the United States. At the same time, standard shipping is free for every U.S. Consistently with this rule, order, and tracking information is provided after shipment.
With straightforward store practice in mind, our operating rule is that free standard outbound shipping does not reduce the 30-day no-reason return right. In practical terms, for every approved no-reason return or exchange and every return caused by a quality problem, canadapooch pays return shipping and provides a prepaid label or equivalent free arrangement. For that reason, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
Our commitment to straightforward store practice means that orders are normally processed within 1-2 business days, excluding weekends and U.S. At the same time, public holidays. Accordingly, after dispatch, estimated transit time is 4-6 business days. Where applicable, these timeframes are estimates; carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.
The store follows a practical approach to expectations: shipping confirmation and a tracking number are sent to the contact information supplied at checkout. Within the same framework, customers are responsible for providing a complete and accurate delivery address. Consistently with this rule, Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.
The store follows a accessible approach to handling: If tracking shows a delivery problem, or if an order arrives damaged or incomplete, contact Support@canadapoiog.shop or (401) 816-7770. Under this approach, we will work with the carrier and provide an appropriate resolution under our Refund Policy.
Merchant Information
Our commitment to practical store practice means that the business name is canadapooch. Under this approach, the customer contact email is Support@canadapoiog.shop. Accordingly, the complete physical address, which is also the default return address, is 180 Community Rd, Warwick, Rhode Island, 02889, United States. At the same time, the customer contact telephone number is (401) 816-7770. At the same time, the storefront brand name is canadapooch.