Frequently Asked Questions
Merchant Information
To provide reliable decision-making, this section confirms that the business name is canadapooch. In practical terms, the customer contact email is Support@canadapoiog.shop. Under this approach, the complete physical address, which is also the default return address, is 180 Community Rd, Warwick, Rhode Island, 02889, United States. Under this approach, the customer contact telephone number is (401) 816-7770. From a customer-service standpoint, the storefront brand name is canadapooch.
Who pays return shipping?
The store follows a customer-focused approach to guidance: canadapooch pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.
Do you offer free shipping?
Our commitment to clear process means that Yes. In practical terms, standard shipping for U.S. Where applicable, orders is free.
What products do you offer?
This page sets out transparent process; specifically, we offer dog apparel and outerwear, dog boots and paw protection, harnesses, collars, and leashes, cooling gear, dog life jackets and water-safety gear, dog toys, and pet accessories. At the same time, Current availability, product details, options, and prices are shown on each product page.
How can I contact you?
For a reliable account of our process, the relevant position is that Email Support@canadapoiog.shop, call (401) 816-7770, or write to 180 Community Rd, Warwick, Rhode Island, 02889, United States. In addition, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
When will I receive my refund?
With accountable store practice in mind, our operating rule is that after the return is received, inspected, and approved, the refund is issued to the original payment method within 5-10 business days. For completeness, the bank or card issuer may require additional posting time.
Which payment methods are accepted?
Our commitment to customer-focused handling means that we accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. As a related point, Available methods are shown at checkout.
Can I return or exchange an item without giving a reason?
To provide practical process, this section confirms that Yes. As a related point, a no-reason return or exchange may be requested within 30 days after delivery.
How long does delivery take?
To provide clear store practice, this section confirms that Order processing normally takes 1-2 business days. At the same time, Estimated carrier transit after dispatch is 4-6 business days.
How can I track my order?
For a accountable account of our store practice, the relevant position is that when tracking is available, it is sent using the contact information provided at checkout.