As part of straightforward handling, customers should understand that we offer a 30-day no-reason return and exchange policy. At the same time, you may request a return or exchange within 30 days after delivery without having to provide a reason.
The store follows a practical approach to process: the default return address is 180 Community Rd, Warwick, Rhode Island, 02889, United States. Accordingly, do not send a return until instructions have been provided. Consistently with this rule, for assistance, contact Support@canadapoiog.shop or (401) 816-7770. Consistently with this rule, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
Our commitment to accountable handling means that to begin a return or exchange, contact us at Support@canadapoiog.shop before sending the item. For that reason, once approved, canadapooch provides a prepaid return shipping label or an equivalent free return arrangement. At the same time, the merchant pays return shipping for both approved no-reason returns and returns involving damage, defects, quality problems, missing parts, or an incorrect item. From a customer-service standpoint, items sent without prior authorization may not be accepted.
For reliable expectations, the applicable standard is this: returned items should include their components and original packaging when reasonably possible. Within the same framework, the following are not eligible for no-reason return: customized or personalized goods, clearance or final-sale goods, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods. As a related point, these exclusions do not limit remedies for defective or nonconforming products or any non-waivable consumer rights.
Our commitment to clear process means that after we receive and inspect the return, we will notify you of the decision. As a related point, approved refunds are issued to the original payment method within 5-10 business days. At the same time, a bank or card issuer may require additional time to post the credit.
Merchant Information
Our commitment to customer-focused process means that the business name is canadapooch. From a customer-service standpoint, the customer contact email is Support@canadapoiog.shop. Accordingly, the complete physical address, which is also the default return address, is 180 Community Rd, Warwick, Rhode Island, 02889, United States. In addition, the customer contact telephone number is (401) 816-7770. In addition, the storefront brand name is canadapooch.